successfactors
Customer Service & Sales Representative
Telco Services Australia Pty Ltd.
Perth, AUS
Full-time
Entry
Hybrid
AUD 55800-55800 yearly / year
Discovered 2 weeks ago
Free
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Who You'll Work With
As Customer Service Sales & Sales Representative for our client IAG, you will be the voice representing our most trusted insurance partner, NRMA. You'll form new relationships with customers and strengthen existing ones by discussing a range of policies, educating them to make informed decisions on protection and prevention. You will be focused on providing a positive customer service experience, and where required, achieve sales and retention outcomes.
This role offers you the chance to build strong connections with customers, ensuring they receive the highest level of customer experience throughout their journey with IAG & NMRA. I t's an excellent entry-level opportunity with continued support and development.
What You'll Be Doing
Handling a high volume of inbound calls, helping customers with their insurance needs.
Use effective communication skills to build rapport and provide engaging customer experiences.
Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA)
Be flexible with hours to ensure we're available when our customers need us.
Key Details
Start with a base salary of $55,800 + Super, with the opportunity to earn monthly performance incentives of $300- $500 + Weekend Penalty Rates
Be rewarded for working weekends, with an attractive hourly rate: Saturday: $35.30 per hour & Sunday: $42.36 per hour
Training : You’ll begin with a 9-week paid training period, working Monday to Friday
Work Set Up: After training, you’ll transition into a rotating roster between Monday – Sunday, 7:00 AM – 8:00 PM.
Hybrid work options are available once training is complete, with up to 4 days working from home (subject to competency and performance approval)
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