Customer Service/Sales Representative
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Key skills for this role
Role Overview
B&H seeks exceptional customer service to ensure customer satisfaction and maintain a positive relationship with our clients.
To be successful in this role, you need to be highly organized and detail-oriented, an excellent time manager, and be able to handle high-volume calls and emails in a consistently friendly and efficient manner.
Key Skills for This Role
Full Job Posting
Description
B&H Industrial is a family-owned, third-generation industrial supply company founded in 1976. We seek an additional and exceptional Customer Service/Sales Representative to join our team!
Job Description
B&H seeks exceptional customer service to ensure customer satisfaction and maintain a positive relationship with our clients. To be successful in this role, you need to be highly organized and detail-oriented, an excellent time manager, and be able to handle high-volume calls and emails in a consistently friendly and efficient manner.
Main Job Duties
- Manage and assign emails
- Process invoices from suppliers
- Deliver customer invoices
- Receive payments from customers and run credit card transactions
- Enter tracking numbers into ERP and eCommerce websites
- Manage high-volume phone calls from customers and vendors
- Provide verbal and email quotes to customers
- Communicate with vendors to confirm price and availability
- Process orders with vendors and confirm order acknowledgments
- Keep track of backorders and follow up with vendors and customers with ship dates
- Prepare and reconcile monthly payments to vendors
- Keep track of past-due invoices
Skills
- Excellent verbal, written, and typing skills
- Highly detail-oriented
- Proactive work ethic and communication
- High-level organizational skills
- Friendly and patient demeanor in a fast-paced environment
- Proficient in Microsoft Office
- Experience with eCommerce software
- Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
- Ability to maintain confidential financial documentation
- Require minimal supervision to complete work and meet deadlines
- Requirements:
- E-commerce/Support & Sales: 3 years (Required)
- · A reliable and fast internet connection is required for this position.
- We offer two weeks of paid time off, plus all major holidays, one-hour paid lunch, annual raises, and annual bonuses.
- Benefits:
- Health Insurance
- 401(k) matching
- Paid time off
- Parental leave
- Work from home
- Equipment provided
- B&H is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.
About B&H INDUSTRIAL
Distributes industrial filtration and material handling equipment.
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