Customer Service & Sales Agent
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Key skills for this role
About the Role
Elegant Hoopoe is seeking a professional Customer Service & Sales Agent to handle customer inquiries and drive sales growth. The role requires excellent communication skills, English proficiency, and flexibility with shifts including nights.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries professionally and promptly
- Provide accurate information and support to customers
- Follow up with leads and contribute to sales activities
- Promote clinic services and assist in converting inquiries into appointments and sales opportunities
- Maintain high customer satisfaction levels
- Handle customer complaints and provide appropriate solutions
- Work closely with other departments to ensure smooth operations
- Maintain accurate customer records and follow up activities
Requirements
- Excellent communication skills
- Strong English proficiency
- Previous experience in customer service and sales
- Flexibility with working shifts including nights
- Healthcare industry experience preferred
Full Job Posting
Job Summary
- We are looking for a professional and customer focused Customer Service & Sales Agent to join our team.
- The ideal candidate should have excellent communication skills, strong English proficiency, and previous experience in customer service and sales.
- Candidates with healthcare industry experience will be preferred.
- The candidate must be flexible with shifts and capable of handling customer inquiries while contributing to sales growth.
Work Schedule & Flexibility
- Must be flexible with working shifts.
- Days off are not fixed and may vary based on operational needs.
- Willingness to work both day and night shifts.
- Ability to work in a hybrid environment, including both office based and remote shifts.
Responsibilities
- Respond to customer inquiries professionally and promptly.
- Provide accurate information and support to customers.
- Follow up with leads and contribute to sales activities.
- Promote clinic services and assist in converting inquiries into appointments and sales opportunities.
- Maintain high customer satisfaction levels.
- Handle customer complaints and provide appropriate solutions.
- Work closely with other departments to ensure smooth operations.
- Maintain accurate customer records and follow up activities.
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