Customer Service Representative

Great Atlantic Management is a locally owned and operated property management company that has proudly served our communities since 1977.

We currently manage 32 self-storage facilities throughout the area and continue to grow.

As our portfolio expands, we are seeking an experienced and customer-oriented service representative to act as a liaison, provide information, and attempt to resolve any emerging problems that our customers might face while contributing to a collaborative, team-focused work environment.

The ideal CSR is professional and maintains a great attitude while on the phone with the customer.

The target is to ensure excellent service standards and respond efficiently to customer inquiries.

This is an in-office position.

You will be required to work at our office in Virginia Beach .

As a reliable and dependable professional, you tackle any task with ease.

Your skills include:

• Excellent computer navigation - you've been working with computers and office software for quite some time.
• Extraordinary attention to detail. Nothing gets past you.
• Fantastic organization and time management.
• Superb multi-taking - you know how to juggle tasks effortlessly.
• Incredible customer service management – you know how handle difficult conversations with professionalism.
• Outstanding interpersonal skills - you know how to get along with all levels of management, mingle with executives, and interact with coworkers of diverse backgrounds.
• Magnificent versatility to handle new and changing tasks as the company grows.
• A wonderfully positive attitude; you handle feedback and stress well and you have a great sense of humor.

On a day-to-day basis, your essential duties would include: