indeed
Customer Service Representative
Domus interior contracting LLC
Al Quoz, UAE
Full Time
Entry
Onsite
AED 2,000/month / month
2 days ago
Customer ServiceCommunicationData EntrySchedulingProblem SolvingMicrosoft Office
Free
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Ready to ScanKey skills for this role
Customer ServiceCommunicationData Entry
About the Role
We are hiring a Customer Service Representative to handle client inquiries, manage service contracts, and coordinate with service teams. The role involves answering calls, responding to emails, logging requests, and ensuring high-quality service delivery.
Key Skills for This Role
Customer ServiceCommunicationData EntrySchedulingProblem SolvingMicrosoft Office
Responsibilities
- Liaise with sales department when a lead is generated and enter service contracts into internal software
- Answer incoming calls and inquiries from clients in a polite manner
- Respond to customer enquiries through telephone, email, letter and in person
- Manage internal software by logging customers’ requests or complaints and follow up to resolution
- Communicate with customers, clients and service providers by telephone & email
- Provide guidance and resolution for problems received from service teams and clients
- Check and examine email regularly for queries and leads
- Forward leads and queries to sales and marketing manager
- Coordinate overall operations with service coordinator, supervisors & technicians
- Schedule appointments by email and phone call with clients
- Follow up on inspections and ensure details updated on system
- Check and follow up on renewals as directed by sales and marketing manager
Requirements
- Strong communication skills
- Ability to handle multiple tasks and prioritize
- Experience in customer service or related field preferred
Full Job Posting
Job Roles and Responsibilities
- Liaising with sales department when a lead is generated through enquiry and enter service contracts into the internal software and inform to Customer Relations Manager and Coordinators for efficient service delivery.
- Answering incoming calls and inquiries from the clients in a polite manner ensuring preservation and enhancing of the brand and image.
- Responding to the customer enquiries through telephone, email, letter and in person to ensure the provision of a high‑quality service.
- Managing the internal software by logging in the customers’ requests or complaint in accordance with internal SOP and follow up to final resolution.
- Handling with diplomatic Communicating with customers, clients and service providers in a well‑behaved manner by telephone & email.
- Provide guidance and try to resolution for the problems received from service teams and clients.
- Checking and examining on regular interval on email for any queries and leads.
- Forwarding the lead and quires to sales and marketing manager received in email.
- Coordinating overall operations with service coordinator, supervisors & technicians.
- Schedule appointment by email and phone call with the clients.
- Communicate and coordinate with service coordinator and supervisor on service queries received from clients and service teams.
- Follow up on inspection and ensure the details updated on the system.
Additional Responsibilities
- Checking and follow up on renewals as directed by the sales and marketing manager.
- Collate completed job cards submitted by the service teams for the day and ensure status is updated on the system.
- Taking important details from the LEAD customer and forwarded to Sales & Marketing Manager for query assistance.
- Organize and prepare NOC for estates entry passes for maintenance teams and supervisors when required.
- Support and assists the service team and Service supervisors as and when required.
- Communicate with the service technicians at site for access arrangements or in case of any issue raised.
- Monitor and convey the message via email to service coordinator and supervisor on daily pending jobs and jobs in progress.
- Recording customer and client complaints and feedback in system and also send the same as report to concern department via email.
- The pending jobs for two days or more for no apparat reason should inform to service coordinator and supervisor via email and follow till close the case.
- Work closely with service coordinator, supervisor and technicians to fulfil clients and customer requirements.
- To be fully aware of the work towards achieving the maintenance management teams aims and objectives.
- Assist the service team in daily works/task as and when required.
Pay
- Pay: AED2,000.00 AED3,000.00 per month
Work Location
- Work Location: In person
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