Customer Service Representative
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Key skills for this role
Role Overview
The Corporate Ambassador delivers high-standard customer service to walk-in and other clients.
The role provides professional, empathetic, and personalized support throughout the customer journey.
The position includes inquiry and complaint resolution, record maintenance, document verification, and KPI contribution.
Key Skills for This Role
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About SPC Free Zone
SPC Free Zone supports entrepreneurs and businesses launching and growing in the UAE.
The platform offers business licenses, residency, bank accounts, and access to more than 2,000 business activities.
The free zone also supports team expansion through visa options and investor services.
Role Description
The Corporate Ambassador delivers high-standard customer service to walk-in and other clients.
The role provides professional, empathetic, and personalized support throughout the customer journey.
The position includes inquiry and complaint resolution, record maintenance, document verification, and KPI contribution.
Qualifications
- Proven customer service skills and experience handling a wide range of inquiries.
- Experience in customer satisfaction and customer experience.
- Previous experience with customer service representatives or front-line service teams.
- Excellent verbal and written communication skills in English and Arabic; Arabic and English are mandatory.
- Ability to work on-site in Sharjah, manage priorities, and remain composed in a fast-paced environment.
- Proficiency in Microsoft Office and customer relationship management systems.
- Free zone, government services, or business setup experience is highly desirable.
- A diploma or bachelor's degree in Business Administration, Communications, or a related field is preferred.
Responsibilities
- Deliver professional, empathetic, and personalized customer service to walk-in and other clients.
- Support clients throughout the customer journey.
- Resolve customer inquiries and complaints efficiently.
- Maintain accurate customer and application records.
- Verify application documentation.
- Contribute to individual and departmental performance KPIs.
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