Customer Service Representative

Qualifications

• Graduation from a recognized business college OR Graduation from a recognized, one year, post-secondary business related program.
• Typing speed of 45 words per minute.
• Four years of progressively responsible customer service experience as the primary function, involving direct resolution of complex external customer concerns and accurate processing of automated transaction data.Knowledge of office principles, procedures and systems.
• Knowledge of business English and arithmetic.
• Knowledge of basic accounting procedures such as bank reconciliation and ledger balancing.
• Ability to work as a team member with minimal supervision.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to communicate effectively, orally and in writing. Ability to interpret various City bylaws and Provincial acts.
• Ability to deal courteously, tactfully and effectively with customers.
• Ability to research, analyse and interpret information in accordance with established policies and procedures.
• Ability to solve problems independently.
• Skill in the operation of office equipment, including a computer with Windows software.
• Weekly Hours: Part Time

Salary Range

• $25.38 to $29.59 CAD per hour (2026 rates)

Diversity, Equity and Inclusion

Accommodation