bayt
Customer Service Representative
شركة ايثاق للتجارة
Riyadh, KSA
Full Time
Mid
SAR 3,750 SAR 5,625
1 weeks ago
CommunicationProblem SolvingCustomer Relationship ManagementNegotiationData Entry
Free
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CommunicationProblem SolvingCustomer Relationship Management
About the Role
We are seeking a skilled Customer Service Representative to join our dynamic team in Riyadh. You will provide support to clients via phone, email, and chat, analyze inquiries, and collaborate with teams to ensure client satisfaction.
Key Skills for This Role
CommunicationProblem SolvingCustomer Relationship ManagementNegotiationData Entry
Responsibilities
- Provide support to clients via phone, email, and chat
- Analyze client inquiries and provide appropriate solutions using CRM tools
- Record and document all client interactions accurately in the database system
- Collaborate with various teams to provide comprehensive solutions
- Train and guide new team members
- Monitor key performance indicators and prepare regular reports
Requirements
- Strong communication abilities
- Problem solving capabilities
- Bachelor's degree / higher diploma
Full Job Posting
Overview
- The customer service role at our market research company presents an exciting opportunity to be part of a dynamic team dedicated to achieving excellence in service delivery.
Responsibilities
- Provide support to clients via phone, email, and chat.
- Analyze client inquiries and provide appropriate solutions using customer relationship management tools.
- Record and document all client interactions accurately in the database system.
- Collaborate with various teams to provide comprehensive solutions to client needs.
- Train and guide new team members.
- Provide feedback and suggestions for improving internal operations based on client interactions.
- Monitor key performance indicators and prepare regular reports for management.
- Assist clients in using products and services.
- Develop strong relationships with clients through effective and professional communication.
Skills
- Customer Service Representative
Requirements
- Bachelor's degree / higher diploma
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