bayt
Customer Service Representative
كوريا اوتو جايت
Riyadh, KSA
Part Time
Entry
Onsite
$500 $1,000
5 days ago
CommunicationCustomer ServiceNegotiationProblem SolvingTime ManagementCRM
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
CommunicationCustomer ServiceNegotiation
About the Role
كوريا اوتو جايت seeks a Customer Service Representative to handle customer inquiries about vehicle imports from Korea via phone, WhatsApp, email, and social media. The role requires excellent communication skills, customer service experience, and ability to coordinate with suppliers and customs clearance companies.
Key Skills for This Role
CommunicationCustomer ServiceNegotiationProblem SolvingTime ManagementCRM
Responsibilities
- Handle customer inquiries through phone, WhatsApp, email, and social media platforms
- Explain the vehicle import process from Korea, including costs, shipping duration, and required procedures
- Assist customers in selecting the appropriate vehicle according to their budget and specifications
- Coordinate with suppliers and Korean exhibitions to obtain pricing quotes and confirm orders
- Monitor purchase of vehicles and send reports, images, and videos to customers prior to shipping
- Track shipping procedures and inform customers about shipping status and delivery timelines
- Coordinate with customs clearance companies to ensure swift completion of procedures
- Issue contracts, invoices, and ensure all documentation is complete
- Handle customer complaints and resolve issues professionally
- Update customer data and requests in the CRM system
Requirements
- Excellent communication and persuasion skills
- Professional customer service skills
- Ability to negotiate and follow up
- Problem solving skills and decision making
- Time management and prioritization
- Proficiency in tracking documentation and shipments
- Team spirit and ability to work under pressure
Full Job Posting
Job Description
- As a Customer Service Representative, you will be responsible for handling customer inquiries through phone, WhatsApp, email, and social media platforms.
- You will explain the vehicle import process from Korea, including costs, shipping duration, and required procedures.
- Your role involves assisting customers in selecting the appropriate vehicle according to their budget and specifications.
Responsibilities
- Handle customer inquiries through phone, WhatsApp, email, and social media platforms.
- Explain the vehicle import process from Korea, including costs, shipping duration, and required procedures.
- Assist customers in selecting the appropriate vehicle according to their budget and specifications.
- Coordinate with suppliers and Korean exhibitions to obtain pricing quotes and confirm orders.
- Monitor the purchase of vehicles and send reports, images, and videos to customers prior to shipping.
- Track shipping procedures and inform customers about the shipping status and delivery timelines.
- Coordinate with customs clearance companies within the kingdom to ensure swift completion of procedures.
- Issue contracts, invoices, and ensure all documentation is complete.
- Handle customer complaints and resolve issues professionally.
- Update customer data and requests in the Customer Relationship Management (CRM) system.
- Maintain a high level of customer satisfaction and build long term relationships with them.
Skills
- Excellent communication and persuasion skills.
- Professional customer service.
- Ability to negotiate and follow up.
- Problem solving skills and decision making.
- Time management and prioritization.
- Proficiency in tracking documentation and shipments.
- Team spirit and ability to work under pressure.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career