Customer Service Representative

LOCATION: Riceboro, GA

• Answer phones and emails in a courteous, professional and timely manner
• Read, understand, and process purchase orders quickly and accurately
• Utilize and navigate various computer software systems
• Provide constant quality assurance for customer files, ensuring the customer master data is correct and up to date
• Handle customer complaints, returns and pricing issues by providing appropriate solutions and alternatives within the time limits, ensuring resolution in a timely manner
• Assist customers with requests for information and documentation
• Troubleshoot and resolve discrepancies efficiently and effectively
• Communicate and coordinate with the various departments to address customer needs. Such departments will include but not be limited to: Production Planning,Shipping, Accounting, Labelling, Logistics, and Sales
• Assist the Accounting Department and/or the Pricing Administrator with billing discrepancies, debit and credit information
• Liaise with and provide support for the regional sales force
• Be responsible for accurate order documentation in imaging systems, and actively participate in the full process of the order from entry and processing, to shipping and billing
• Department Specific: May provide coverage or assist teammates
• May participate in continuous improvement projects
• EDUCATION:
• Bachelor's Degree - Preferred
• EXPERIENCE:
• 1-3 years - Proven customer support experience - Required
• KNOWLEDGE, SKILLS, ABILITIES:
• Strong phone contact handling skills and active listening
• Ability to adapt/respond to different types of characters
• Ability to multi task
• Superior communication (verbal & written), ability to motivate, prioritize, and organize in a dynamic, fast-paced manufacturing environment
• Positive & proactive attitude with ability to address issues, follow up and implement solutions as required
• Excellent organizational and time management skills
• Strong attention to detail and efficiency in daily work