Customer Service Representative/ Receptionist

BellavisoMedicalCenter

Dubai, UAE

Full-time

Mid-Senior

Onsite

Discovered 2 weeks ago

customer servicepatient supportfront-desk operationspatient interactioninquiry handling and concern resolutionappointment scheduling

Free

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Key skills for this role

customer servicepatient supportfront-desk operations

Experience in customer service, patient support, or a similar front-desk role is required.
Healthcare or clinic experience is preferred.
The role requires calm, respectful, and professional patient interactions.
Strong verbal and written English communication skills are required.
Organization, time management, appointment scheduling, and record-keeping skills are required.
The candidate should be comfortable using computers, appointment-management software, and standard office equipment.
A professional, respectful, and inclusive approach to patients and colleagues is expected.
A high school diploma or equivalent is required.
Additional education or certification in administration, customer service, or healthcare support is beneficial.
Arabic or other language skills are advantageous.

Manage patient interactions calmly, respectfully, and professionally.
Handle patient inquiries and resolve concerns.
Support appointment scheduling and accurate record-keeping.
Use computers, appointment-management software, and standard office equipment in front-desk operations.
Help ensure a positive patient experience.

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