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Customer Service Representative
Bapcor
Preston, AUS
Full-time
Mid
Hybrid
Discovered 2 weeks ago
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Key Responsibilities
- Deliver prompt, accurate support for customer enquiries via phone.
- Provide exceptional customer service, building positive customer experiences.
- Resolve enquiries, identify cost-effective solutions, and refer complex issues where required.
- Accurately record customer interactions, complaints, and actions taken.
- Follow up on customer issues and escalate recurring concerns to the appropriate teams.
- Maintain strong product and service knowledge to effectively support customers.
- Identify opportunities to upsell and cross-sell products and services.
- Proven experience in Customer Service, account management and achieving KPI’s.
- Strong ability to build customer relationships and drive repeat business.
- Experience in automotive parts, trade sales, customer service, or a similar industry is desirable.
- Automotive parts knowledge highly regarded.
- Customer service experience essential; call centre experience not required.
Why join Bapcor?
At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.
In joining our team, you can access:
Diverse career opportunities within the Bapcor Group
Discounts across Bapcor products and services, including our Retail and Trade brands
Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
Paid birthday leave
Wellbeing support
Novated leasing and more
We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email careers@bapcor.com
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