Customer Service Representative - Prairies (Temporary)
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Key skills for this role
Key Skills for This Role
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Responsibilities
- Offer exceptional customer service at all times.
- Answer inbound client calls to promote the product lines offered by the company or propose alternatives.
- Participate in outbound call campaign.
- Sales support
- Clerical task
- Provide solutions to customer issues and concerns in a professional and courteous manner.
- Maintain favorable relationships with the customer to encourage repeat and future business.
- Enter all client orders in the system.
- Follow-up on order and delivery statuses when required by the client.
- Perform inventory searches within our network and with external suppliers when required.
- Assist Sales Team and support coworkers in executing certain tasks.
- Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures
- Effectively help customers with first level problems (1 st contact resolution) and escalate to the appropriate departments as needed.
- All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.
Success Factor s
Minimum of two years of experience in customer service, sales, distribution, or supply chain.
Experience in the tire or automotive industry is considered an asset.
Good understanding of inventory management and product availability.
Excellent communication skills and ability to build strong customer relationships.
Strong customer focus and commitment to delivering exceptional service.
Excellent organizational, prioritization, and attention-to-detail skills.
Strong problem-solving abilities with a proactive mindset.
Proficiency with Microsoft Office and CRM/ERP systems.
Bilingualism required: Proficiency in English is necessary due to frequent interactions with predominantly English-speaking pan-Canadian customers and partners. This language is frequently used in both written and verbal communications. An advanced level is required.
About Groupe Touchette
Canadian-owned tire distributor serving manufacturers, car dealers, and independent tire retailers across Canada.
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