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Customer Service Representative
EMCO Corporation
Peterborough, CAN
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
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Additional duties will include
- Answer telephone calls, emails and in person questions from customers and identify their needs
- Research product for customers and provide recommendations on our assortment of product
- Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts
- Grow and retain established customer base and develop new business for the Profit Centre
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Send and follow-up with request for quotes to vendors
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Support Counter Sales and Outside Sales activities as part of the team
- Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
- Perform other tasks as requested by the Profit Centre Manager
- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 1 year of experience with customer service or counter sales
- Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to identify customer needs, provide profitable solutions and close the sale
- Ability to learn and operate the applicable software system used to process orders
- Able to work in a fast-paced environment while handling multiple tasks
- Intermediate math skills
- Able to learn how to operate material handling equipment
Preferred Skills
- Previous experience with or knowledge of products sold at the Profit Centre
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