Customer Service Representative, Personal Risk Service Centre (12 month contract)

Qualifications

• Bilingualism in English and French is an asset;
• College/university degree or equivalent insurance-related education is an asset;
• Previous experience in a high-volume contact center with a focus on decision making is an asset;
• Previous insurance or financial services experience is an asset, as are CIP courses or a willingness to take CIP courses through the Insurance Institute;
• Proven customer service skills and ability to work well with people;
• Excellent verbal and written communication skills;
• Proven ability to solve problems independently and with success;
• Ability to work well in a team and to function in a multi-task environment;
• Aptitude for evaluating, analyzing and interpreting information;
• Ability to prioritize, work efficiently within tight timelines and is adaptable to change;
• Strong organizational and time management skills with the ability to follow-up independently;
• High degree of comfort in working with numbers and computer systems.
• Bilingualism in English and French is an asset; College/university degree or equivalent insurance-related education is an asset; Previous experience in a high-volume contact center with a focus on decision making is an asset; Previous insurance or financial services experience is an asset, as are CIP courses or a willingness to take CIP courses through the Insurance Institute; Proven customer service skills and ability to work well with people; Excellent verbal and written communication skills; Proven ability to solve problems independently and with success; Ability to work well in a team and to function in a multi-task environment; Aptitude for evaluating, analyzing and interpreting information; Ability to prioritize, work efficiently within tight timelines and is adaptable to change; Strong organizational and time management skills with the ability to follow-up independently; High degree of comfort in working with numbers and computer systems.