Customer Service Representative (Part-Time)

This individual acts as the initial contact for customer inquiries via phone, email, text, social media, and even live chat.

We are looking for an individual who is a skilled typist, strong communicator, skilled at task switching and possesses a positive and helpful attitude even in stressful times.

The right candidate for this role is the go-to person for internal and external customer inquiries, from support requests to product education.

They thrive in a fast-paced environment and can think quickly and strategically on their feet.

They contribute toward facilitating positive customer experience by assisting customers in real time.

They’re able to connect with the relevant departments to get answers when needed, and are strategic decision makers who can escalate to management when appropriate.

They also follow departmental processes and standard operating procedures to a high standard.

They are excellent with people but don’t sweat the small stuff.

• Fully bilingual in French and English, with excellent written and spoken fluency in both languages.
• Experience with providing customer service (1-2 years desirable); past experience in a call center is an asset.
• Excellent data entry and typing speed with attention to detail and commitment to quality; minimum 50 words per minute with close to 100% accuracy is required.
• Proven ability to work in a fast-paced, high volume work environment.
• You’re tech savvy with a good command of Google Suite and an ability to quickly learn new software.
• You have a positive, respectful attitude with good people skills.
• You are reliable and available to work onsite at our Ville-Saint-Laurent facility for a consistent schedule.

• Hourly Wage : $22.50 per hour
• Location: 188 Victoria Drive (Onsite - Canteen)
• Schedule: Saturdays from 1:00 PM – 9:00 PM , Sundays from 1:00 PM – 9:00 PM (with the possibility of additional evening/weekend hours, approximately 16–30 hours per week)
• A dynamic and inclusive workplace where your voice matters and your contributions have a real impact.
• The opportunity to be part of a B-Corp certified company that is making a tangible difference in sustainable food systems.
• Exclusive food benefits allowing you to discover our exceptional products.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box.

So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch.

We’d love to have a chat and see if you could be a great fit.

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind.

We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in.

We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company.

We trust that in applying for a role with us you value this as well!