Customer Service Representative (Part Time) - Lubbock

Position Overview

Responsibilities

• Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
• Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
• Maintain comprehensive working knowledge of all systems
• Update customer information during and after each call
• Meet personal/customer service team call handling goals
• Notify immediate supervisors of all problems or unusual matters
• Follow communication procedures, guidelines and policies

Minimum Qualifications

• High school diploma or GED
• 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking
• Advanced computer skills and proficiency using multiple screens
• Ability to effectively read, write, and verbally communicate with customers and co-workers
• Maintain a professional attitude and appearance
• Ability to multi-task, prioritize, and manage time effectively
• Detail oriented