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Customer Service Representative
Critical Environment Technologies
Delta, UAE
Full Time
Entry
Field
3 weeks ago
Customer ServiceCommunicationMicrosoft OutlookMicrosoft ExcelMicrosoft WordCRM
Free
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Customer ServiceCommunicationMicrosoft Outlook
About the Role
Critical Environment Technologies seeks a Customer Service Representative to support customer success and field service operations in Delta, BC. The role involves handling inquiries, coordinating service activities, and improving processes.
Key Skills for This Role
Customer ServiceCommunicationMicrosoft OutlookMicrosoft ExcelMicrosoft WordCRM
Responsibilities
- Serve as a primary point of contact for customer inquiries via phone and email.
- Follow up on customer requests to ensure timely resolution and closure.
- Assist with order entry and service coordination when required.
- Document and maintain core customer success processes and SOPs.
- Provide support and backup coverage for the Field Service Coordinator position.
- Assist with scheduling technicians, confirming customer appointments, and coordinating service activities.
- Triage incoming service requests and route them to appropriate technical resources.
Requirements
- 1 3 yrs experience in a customer service role
- High school diploma or equivalent
- Proficiency with Microsoft Outlook, Excel, and Word
- Strong keyboarding skills (minimum 50–60 WPM preferred)
- Experience maintaining customer records and documentation systems
- Associate's or bachelor's degree in business, communications, or related field is a plus
Full Job Posting
WHY JOIN CRITICAL ENVIRONMENT?
- Largest independent commercial gas detection manufacturer in North America.
- Mission: 'Safer Air Everywhere'.
- Small, collaborative team with values: curiosity, giving a shit, getting things done, positive attitude, integrity.
THE OPPORTUNITY
- Looking for a highly organized, customer focused Customer Service Representative.
- Full time, in office role (Monday to Friday, 7:30 am – 4:00 pm) in Delta, BC.
Core Responsibilities – Customer Success
- Deliver an exceptional customer experience and serve as a primary point of contact.
- Follow up on customer requests to ensure timely resolution.
- Respond promptly and professionally via phone and email.
- Maintain a friendly, empathetic communication style.
- Collaborate with internal teams to direct requests appropriately.
- Assist with order entry and service coordination.
- Assist with new dealer onboarding activities.
- Document and maintain core customer success processes and SOPs.
- Identify opportunities to improve customer workflows.
Field Service Coordination (Support / Backup)
- Provide support and backup coverage for the Field Service Coordinator.
- Assist with scheduling technicians, confirming appointments, coordinating service activities.
- Serve as communication link between customers, field technicians, and internal teams.
- Assist with service quoting, documentation, and invoicing.
- Triage incoming service requests and route to appropriate technical resources.
What Skills And Experiences You Will Bring
- 1 3 yrs experience in a customer service role.
- Collaborative attitude.
- Strong communication skills.
- Strong customer service orientation.
- Demonstrated ability to manage multiple tasks.
- Ability to deal with people tactfully and professionally.
- High school diploma or equivalent.
- Proficiency with Microsoft Outlook, Excel, and Word.
- Strong keyboarding skills (minimum 50–60 WPM preferred).
- Experience maintaining customer records and documentation systems.
- Experience working with CRM or ERP systems; Microsoft Business Central is a plus.
What We Offer
- A chance to make a meaningful impact.
- Full time role with a stable, growing Canadian company.
- Comprehensive health, dental, vision, and wellness benefits.
- Paid sick days.
- Eligibility to participate in quarterly bonus plan.
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