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Customer Service Representative
Grainger Canada
Edmonton, QAT
Full Time
Entry
Hybrid
4 weeks ago
Customer ServiceOrder EntryMicrosoft OfficeSAPSalesforceEnglish
Free
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Customer ServiceOrder EntryMicrosoft Office
About the Role
Grainger Canada seeks a Customer Service Representative in Edmonton for an inbound call center role. The position offers a hybrid work model after training, with a starting pay of $22.
Key Skills for This Role
Customer ServiceOrder EntryMicrosoft OfficeSAPSalesforceEnglish
Responsibilities
- Deliver a positive customer experience through order entry, order follow up, shipment tracking, updating orders, account corrections, credits, returns, and more
- Listen to customer needs, ask exploratory questions, and interpret customer requirements to provide solutions
- Combine service, sales, and technical system skills with product knowledge, to uncover customer needs and provide solutions
- Seize opportunities to promote the benefits of doing business with Grainger and provide solutions with product alternatives and services
- Identify leads for further selling opportunities to improve sales growth
- Analyze information to resolve inquiries and complex problems
- Respond to customer calls and inquiries (i.e., pricing, products and billing, received through the phone or by email)
- Communicate with customers and business partners to inform them of the status of their request through to completion
Requirements
- 1+ years of demonstrated success in a customer service role with a preference within a contact center environment or retail setting
- High school diploma or equivalent
- Excellent communication skills in English
- Proficient and accurate typing, data entry
- Advanced system knowledge and comfortable navigating systems (Microsoft Office Suite and background in enterprise systems i.e.: SAP, Oracle, Salesforce.com, SharePoint, etc.)
Full Job Posting
Position Summary
- Great fit for retail pros who want steady hours, zero weekends, and a supportive, customer‑focused environment.
- As a Customer Service Representative, you’ll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center Supervisor.
Job Responsibilities (You Will)
- Deliver a positive customer experience through order entry, order follow up, shipment tracking, updating orders, account corrections, credits, returns, and more
- Listen to customer needs, ask exploratory questions, and interpret customer requirements to provide solutions
- Combine service, sales, and technical system skills with product knowledge, to uncover customer needs and provide solutions
- Seize opportunities to promote the benefits of doing business with Grainger and provide solutions with product alternatives and services
- Identify leads for further selling opportunities to improve sales growth
- Analyze information to resolve inquiries and complex problems
- Respond to customer calls and inquiries (i.e., pricing, products and billing, received through the phone or by email)
- Communicate with customers and business partners to inform them of the status of their request through to completion
Education/Experience (You Have)
- 1+ years of demonstrated success in a customer service role with a preference within a contact center environment or retail setting
- High school diploma or equivalent
- Excellent communication skills in English
- Proficient and accurate typing, data entry
- Advanced system knowledge and comfortable navigating systems (Microsoft Office Suite and background in enterprise systems i.e.: SAP, Oracle, Salesforce.com, SharePoint, etc.).
- Bilingual (ENG/FR) an asset
Compensation
- This position is hourly, and the starting pay rate is $22.50/hour, and eligibility for an incentive target of $1200 which is contingent upon achieving both individual and company performance objectives.
Rewards And Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
Work Location Type
- Work Location Type: Hybrid
- Following the 8‑week training period and three months of tenure, your schedule will shift to a hybrid model—three days onsite and two days remote.
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