Customer Service Representative

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation , we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design.

Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio , and operating state-of-the-art manufacturing facilities in Troy, Ohio , Mountaintop, Pennsylvania, and Goodyear, Arizona , we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation.

Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson.

Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We currently have an opening for a Customer Service Representative in our Orlando location.

include:

In this position, the successful candidate will perform the following job responsibilities:

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.