Customer Service Representative (Onsite)

Responsibilities

• Accurately and efficiently process customer orders into ERP using the right procedures and protocol
• Prioritize incoming calls and e-mail inquiries/orders
• Identify and understand customers' needs to achieve customer satisfaction and grow sales potential
• Coordinate orders with production and facilitate the shipping of products from one destination to another
• Organize transportation, schedule staff, and arrange deliveries to meet customer demand with little to no delay
• Prepare loads for shipment, Bills of Lading and Custom Invoice
• Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
• Continually review freight costs and transportation rates to keep costs down where possible
• Resolve customer complaints; investigate and take action to resolve
• Fulfill requests for samples/catalogs

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with ERP systems and practices
• Ability to work in a fast paced, high-pressure environment
• Ability to learn quickly and manage large numbers of customers, products, pricing and inventory levels
• Strong verbal/written communication and interpersonal skills required
• Strong computer skills including Windows-based programs such as Excel, PowerPoint, Word, and Outlook is required
• Strong presence, capable of engendering trust and confidence with customers and all elements of the workforce
• Detail-oriented, well organized, and a proven ability to multi-task.
• Ability to work both independently with minimal supervision and collaboratively in a team

Education and Qualifications

• 5+ years previous experience in customer service within a fast-paced environment
• Bachelor's degree preferred
• Preference to local candidates

Alleguard Company Values

Come join us!