Customer Service Representative (OH, Columbus)

Responsible for supporting the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties: ?

Applies knowledge of company products/services to efficiently process customer information, and respond to inquiries and complaints in a diplomatic manner. ?

Builds and maintains quality relations with assigned customers. ?

Contacts customers via telephone or correspondence as frequently as necessary to meet goals. ?

Maintains updated, organized files on all assigned customers. ?

Completes and submits required documentation. ?

Contacts customers to obtain missing information or data to ensure an accurate customer database. ?

Traces and expedites late orders to ensure customer satisfaction. ?

Trains new Customer Service Representatives as requested. ?

Performs other related duties as assigned.