taleo
Customer Service Representative
Town of Oakville
Oakville, CAN
Full-time
Entry · 2+ years experience
Onsite
CAD 56833-69282 yearly / year
Discovered 1 weeks ago
Microsoft Office SuiteXplor RecreationPoint-of-Sale
Free
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Microsoft Office SuiteXplor RecreationPoint-of-Sale
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Microsoft Office SuiteXplor RecreationPoint-of-Sale
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Job Responsibilities
- Responsible for the timely, professional, courteous and effective handling of Recreation and Culture inquiries and service requests
- Receive, process, and follow-up on program registrations, memberships, and facility booking requests
- Receive and provide accurate information to public and internal clients
- Provide support for customers using the online registration system
- Provide support in administration of fee assistance program
- Update and maintain client data base as needed
- Perform program modifications on behalf of department staff as needed
- Perform a variety of financial transactions for the Recreation and Culture department including utilizing the Point-of-Sale system
- Preparation and reconciliation of daily bank deposits
- Support customer account inquiries and follow up with various department staff to resolve accounting issues
- Provide support to other department staff as required
- Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service
- Responsible for sorting and processing mail and deliveries
- Maintain accurate document record retention
- Ensure all data entry complies with Town policies and procedures
- Generally, promote the overall operation of Oakville’s Recreation & Culture department goals
- Perform other duties as assigned
Qualifications
- Completion of secondary school diploma in Business Administration, Hospitality, or Recreation and Leisure
- At least 2 years of experience in customer service/public relations and working effectively within a team environment
- Knowledge of the Recreation and Culture department’s programs and operations in addition to Town wide and regional responsibilities
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