greenhouse
Customer Service Representative NMC
IronMountain Solutions
Remote, USA
Full-time
Entry · 0+ years experience
Remote
Discovered 1 weeks ago
Free
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Job Responsibilities
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Education and Experience Requirements
- Bachelor’s degree (no experience required), or
- High school diploma (or equivalent) and 6 years of relevant experience
- Must be able to obtain a Public Trust Clearance
- Must have exceptional written and verbal communications skills
- Iron Mountain Solutions is an Equal Opportunity Employer
About IronMountain Solutions
Aerospace & Defense Manufacturing
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