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Customer Service Representative
Earnifi
New York City, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
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Key Skills for This Role
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What you’ll do
Manage inbound calls, emails, chats, and App Store reviews/comments
Ensure fast, empathetic, and effective responses to customer issues
Triage product bugs and feedback through Jira/Slack with product & engineering
Build FAQs, templates, and customer knowledge resources
Use tools like Freshdesk, Sendak, Jira, Slack, HubSpot to track and improve service
What we’re looking for
3–7 years in customer service or support (fintech/consumer lending/cards preferred)
Excellent written and verbal communication skills
Experience managing high-volume customer inquiries with quality
Hands-on with support/CRM tools (Freshdesk, Jira, HubSpot, etc.)
Why Join Earnifi
Make a real impact. The work you do will directly shape the financial lives of thousands, and soon, millions of people.
Own your lane. We hire for trust and autonomy. You’ll have the freedom to move fast, solve real problems, and ship work that matters. Build with urgency and care. We're balancing speed with thoughtfulness as we scale a product that’s already gaining serious traction.
Work with sharp, kind people. You’ll join a high-performing team that values craft, collaboration, and curiosity.
Grow with us. Earnifi is backed by top investors and is already demonstrating a strong product-market fit, growing by 100% month-over-month.
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