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Customer Service Representative - Nanaimo
Enterprise
Nanaimo, KSA
Full Time
Entry
Onsite
4 weeks ago
Customer ServiceCommunicationAdministrative SupportSalesDriving
Free
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Customer ServiceCommunicationAdministrative Support
About the Role
Enterprise Mobility is hiring a Customer Assistance Representative Sr for their Nanaimo branch. The role involves providing high-level customer service face-to-face and over the phone, handling reservations, returns, and administrative tasks.
Key Skills for This Role
Customer ServiceCommunicationAdministrative SupportSalesDriving
Responsibilities
- Take incoming calls for reservations, rate quotes, and general inquiries
- Manage outgoing calls for callback management and A/Rs
- Meet and greet customers in a friendly and timely manner
- Process returns, check ins, and exit kiosk transactions
- Clean vehicle interior and exterior when needed
- Perform administrative and basic accounting functions
Requirements
- High school diploma or above required
- Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support
- Valid British Columbia Full Class 5 driver's license with no more than 2 moving violations and/or at fault accidents in past 3 years
- No drug or alcohol related conviction on driving record in past 5 years
- Must be authorized to work in Canada without sponsorship
- Must be at least 18 years of age
Full Job Posting
Overview
- The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr).
- The CAR Sr will provide a high level of customer service by assisting both internal and external customers, primarily face to face.
Responsibilities
- Take incoming calls reservations, rate quotes, general questions and answers.
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls.
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Process returns, check ins and exit kiosk transactions.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions.
Qualifications
- High school diploma or above required; some college preferred.
- Must have a minimum of 1 year of customer service or sales experience.
- Must have a valid British Columbia Full Class 5 drivers license with no more than 2 moving violations and/or at fault accidents in the past 3 years.
- No drug or alcohol related conviction on driving record in the past 5 years.
- Must be authorized to work in Canada and not require work authorization sponsorship.
- Must be at least 18 years of age.
We Offer
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
- Life Insurance
- Training and development
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