Customer Service Representative

We are professional intermediaries playing a pivotal role in the world’s financial, energy and commodities markets.

Matching buyers and sellers, we create liquidity and price discovery in these markets and provide insight and context to our clients.

We operate a hybrid model where brokers provide business-critical intelligence to clients.

It’s supplemented by proprietary screens for historical data, analytics and execution functionality.

Globally, we’re the leading provider of proprietary over the counter pricing information and a unique source of data on financial, energy and commodities products.

Our market data is independent, unbiased and non-position influenced.

Our clients include banks, insurance companies, pension and hedge funds, asset managers, energy producers and refiners as well as risk and compliance managers and charities.

We are known in the market for our Honesty, Integrity, and Excellence in the provision of service to our clients.

Above all else, we Respect our clients and each other, without bias.

Employees are expected to uphold the values and principles of our cultural framework in performance of their job duties.

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.