Customer Service Representative

Become part of the team by communicating positively with plant managers, co-workers and all sales representatives.

Answer incoming phone calls, distribute or respond as required.

Order entry

order review of technical specifications to verify accuracy

Review the Surpass AS400 ERP system to select the appropriate production dates based on the lead times indicated by the CSR Supervisor or facility manager.

Key the order in the ERP system and document image all associated drawings as required.

Issue intercompany purchase order within corporate policies and guidelines

Printing and distributing the incoming orders from the order desk email.

If the order is not accurate, the CSR is responsible for resolving the technical specifications. This may require further clarification by the client and/or assistance of an internal manager.

Assist with checking that documents are scanned properly into the doc link database

Advise clients of all back order and shipping delays in a timely fashion each morning. This report is provided by the Customer Service Supervisor daily.

Ensure all customer concerns have been clearly communicated with the sales representatives and/or manager.

Assisting in validating and double proofing larger orders.

Writing up credits and replacements as they come in for approval by the Customer Service Supervisor.

Positive attitude with customer service orientation.

Excellent verbal and written communication skills.

Responsive to change in priorities and immediate demands.

Detail orientated.

Prefer experience in data entry and customer service roles.

Proficient in a Microsoft office environment

Familiarity with AS400 system is preferred.

Competitive pay

Paid time off

Market competitive RRSP match 5%

Industry-leading medical, dental, and vision benefits

Short-term and long-term disability coverage

Life Insurance

At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by:

Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels.

Building teams of demand creation specialists, technical sales, and local customer sales/support talent.

Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision-making and ensure our ability to promote from within.

Executing formalized talent management processes that ensure all employees have the best in market skills

If you’re up for a rewarding challenge, we invite you to take the first step and apply today!

OBE is an Equal Opportunity Employer.

#OBE

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee

Work-life balance – PTO and holidays, including floating holidays you can choose

Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses

Training – We will equip you with the knowledge and skills you need to succeed

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