Customer Service Representative

Customer Service Representatives are responsible for delivering exceptional service and support to customers by answering incoming calls, responding to inquiries, and resolving issues in a timely and professional manner. They serve as a key point of contact for customers, ensuring concerns are addressed efficiently while maintaining a positive customer experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Assist the department and perform position-related duties as specified by management.

Allocate orders based on customer requirements.

Record and communicate potential order concerns to customer(s).

Communicate with the Inventory Control department regarding inventory availability.

Partner with the Processing Department on order management.

Print corresponding documents for routing purposes.

Print labels and corresponding documents.

Sort and separate warehouse labels.

Record and update production documents.

Submit and follow up on purchase orders for routing based on store requirements.

Update and maintain the warehouse management system (WMS).

Communicate with the Shipping Department and carriers to maintain the pickup schedule.

File and Scan documents into the system/customer.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Skills and Experience

Minimum of 1 year in a customer-facing, service-oriented position.

Ability to solve problems efficiently and effectively.

Willing and able to work with individuals at all levels of the company.

Superior communication skills.

Understands the critical nature of customer needs and the importance of response time.

High level of urgency

Intermediate skill level in MS Office products, including MS Word, MS Excel, and MS Outlook.

Industry-related experience preferred but not required.

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range:

$24.00 - $25.00

The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.