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Customer Service Representative
The Peninsular and Oriental Steam Navigation Company
Indianapolis, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
Free
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Key Accountabilities
- Manage file creation and all services associated with freight forwarding and logistics.
- Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
- Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
- Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
- Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
- Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
- Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
- Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
- Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.
QUALIFICATIONS, EXPERIENCE AND SKILLS
- Graduate in any field
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
- Solid Cold Chain understanding
- Freight Forwarding experience is mandatory.
About The Peninsular and Oriental Steam Navigation Company
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