Customer Service Representative I
Job Fit Check
Base Career helps you apply smarter for this job.
Full Job Posting
Accountabilities & Essential Functions
- Successful completion of CSA and CSR Training is key
- Receive and ensure orders are entered accurately via phone or email by reviewing and verifying all material entered, identifying discrepancies, and requesting clarification of issues related to order information according to departmental procedures
- Able to comprehend and easily maneuver through various computer programs
- Meet or exceed all required performance metrics and communicate any barriers that prevents being able to meet expectations in a timely manner and with excellence
- Provide basic product information to customers, such as part compatibility, price, availability, etc.
- Determine customer expectations and provide options for resolution to meet their needs
- Maintain specified pricing guidelines and obtain approvals from Management for any exceptions
- Retain current customer contacts and expand product knowledge utilizing all available resources
- Always consider the impact of decisions before execution
- Adhere to the required daily work schedule and be flexible based on the needs of the business
- Generate new and repeat sales by providing product and technical information in a timely manner
- Accurately process customer transactions such as orders, quotes and/or other customer requests with a strong focus on service excellence and a sense of ownership
- Make suggestions and pursues sales possibilities beyond customer-initiated requests
- Increase sales and average order size by means of cross-selling, up-selling and add-on sales
- Constantly demonstrates a positive attitude toward self and others by interacting effectively and maintains professional manner and positive attitude through verbal and written contacts with external and internal contacts.
- Expands product knowledge utilizing all available sources.
- Supports local Customer Service teams and provides support for other teams when needed.
- Regular attendance at work is an essential part of the job.
Skills & Certifications
- Skill evaluation: Behavioral (80%); Written Communication (80%), Excel (80%)
- Ability to communicate effectively through verbal and written skills
- Effective listening skills
- Ability to use, read and interpret spreadsheets, printed reports, and a dual terminal screen
- Ability to work independently or as a part of a team
- Ability to work under the pressure of deadlines
- Ability to find issues and resolve them with provided resources
- Basic internet and web browsing familiarity
- Exhibits the potential and desire to advance to other positions
- PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook, and other software
- Exhibits critical thinking, strong analytical, problem solving and negotiation skills
- Ability to adapt to changing customer circumstances and needs is a must
Requirements
- High School Diploma or equivalent
About Information Services MP3500
Mouser Electronics is a private distributor of semiconductors, electronic components, and industrial automation products serving engineers worldwide.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Information Services MP3500
Ecommerce Analytics Engineer
Bengaluru, IND
Collaborate with Ecommerce BI Analysts to understand business needs and translate them into efficient data structures. Enable analysts to focus on delivering insights by ensuring timely access to curated, high-quality da
Sourcing and Procurement Lead
Mansfield, USA
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Ensures cost effectiveness by negotiating and purchasing product, technology related hardware, software, service contracts, and leases for all Mouser locations. Lead RFPs, RFIs, and
Customer Service Assistant
Bengaluru, IND
Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required. Proofs material entered and generated data reports as requ
Warehouse Supervisor
Mansfield, USA
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS • Develops and supervises a productive warehouse operations team by hiring qualified personnel, utilizing effective communication and motivational techniques, providing ongoing perf
Warehouse Manager
Mansfield, USA
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS • Develops and manages a productive warehouse operations team by hiring qualified personnel, utilizing effective communication and motivational techniques, providing ongoing perform
Data Taxonomist
Mansfield, USA
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Develop and maintain Taxonomy Navigation paths to organize our extensive product selection for customers. Independently manage the taxonomies in collaboration with Director Product
IAM Security Architect
Mansfield, USA
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Design, build, and maintain enterprise IAM architecture and strategy Develop and implement IAM policies, procedures, and standards aligned with security and compliance requirements
Sr Product Owner
Mansfield, USA
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Collaborate with developers, product managers, project managers, quality assurance, business teams and technical support to provide a mix of business and technical direction on syst
Ecommerce Analytics Engineer
Bengaluru, IND
Sourcing and Procurement Lead
Mansfield, USA
Customer Service Assistant
Bengaluru, IND
Warehouse Supervisor
Mansfield, USA
Warehouse Manager
Mansfield, USA
Data Taxonomist
Mansfield, USA
IAM Security Architect
Mansfield, USA
Sr Product Owner
Mansfield, USA