oracle
Customer Service Representative I
Mouser Electronics
Mansfield, USA
Full-time
Entry
Onsite
Discovered Today
Microsoft WindowsMicrosoft WordInternetEmail
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Microsoft WindowsMicrosoft WordInternet
Key Skills for This Role
Microsoft WindowsMicrosoft WordInternetEmail
Full Job Posting
Accountabilities & Essential Functions
- Successful completion of CSA and CSR Training is key
- Receive and ensure orders are entered accurately via phone or email by reviewing and verifying all material entered, identifying discrepancies, and requesting clarification of issues related to order information according to departmental procedures
- Able to comprehend and easily maneuver through various computer programs
- Meet or exceed all required performance metrics and communicate any barriers that prevents being able to meet expectations in a timely manner and with excellence
- Provide basic product information to customers, such as part compatibility, price, availability, etc.
- Determine customer expectations and provide options for resolution to meet their needs
- Maintain specified pricing guidelines and obtain approvals from Management for any exceptions
- Retain current customer contacts and expand product knowledge utilizing all available resources
- Always consider the impact of decisions before execution
- Adhere to the required daily work schedule and be flexible based on the needs of the business
- Generate new and repeat sales by providing product and technical information in a timely manner
- Accurately process customer transactions such as orders, quotes and/or other customer requests with a strong focus on service excellence and a sense of ownership
- Make suggestions and pursues sales possibilities beyond customer-initiated requests
- Increase sales and average order size by means of cross-selling, up-selling and add-on sales
- Constantly demonstrates a positive attitude toward self and others by interacting effectively and maintains professional manner and positive attitude through verbal and written contacts with external and internal contacts.
- Expands product knowledge utilizing all available sources.
- Supports local Customer Service teams and provides support for other teams when needed.
- Regular attendance at work is an essential part of the job.
Skills & Certifications
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mouser Electronics
Stock Control Associate - Order Pulling-5a-2p
Mansfield, USA
EntryFull-time
Discovered 6 days agoView →
Export Compliance Specialist
Bengaluru, IND
EntryFull-time
Mouser Electronics is looking for an Export Compliance Specialist to support denied-party screening, export-regulation compliance, investigations, and customer determinations. The role requires risk and compliance experi
Discovered 1 weeks agoView →
Data Taxonomist
Mansfield, USA
Discovered TodayFull-time
Customer Service Assistant
Bengaluru, IND
Discovered 3 days agoFull-time
Stock Control Associate - Order Pulling-5a-2p
Mansfield, USA
Discovered 6 days agoFull-time
Sr Product Owner
Mansfield, USA
Discovered 6 days agoFull-time
Customer Accounts Representative I
Mansfield, USA
Discovered 1 weeks agoFull-time
Expeditor I
Mansfield, USA
Discovered 1 weeks agoFull-time
Customer Service Representative
Bengaluru, IND
Discovered 1 weeks agoFull-time
Export Compliance Specialist
Bengaluru, IND
Discovered 1 weeks agoFull-time