Customer Service Representative

• High School Diploma or GED required
• Minimum of one (1) year of Customer Service or Sales experience

• Detail-Oriented – Attention to detail and accuracy.
• Computer Aptitude -Proficient use of Microsoft Word & Excel and Internet navigation.
• Communication skills, both verbally, and written. Interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff. Customer Service – Respond promptly to requests for service and assistance as needed. Follow up as needed.
• Planning / Organization - Ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary. Uses time effectively.
• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
• Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.
• Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments. Capable of working with internal staff from other departments in a proactive and constructive manner.
• Familiarity with Inventory Management and Customer Database is a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear.

The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls.

The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 20-30 pounds.

Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent

in this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related

duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably

accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills aptitudes

and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or

significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum

levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.