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Customer Service Representative - Full-Time
United Airlines
Austin, UAE
Full Time
Entry
Onsite
4 weeks ago
Customer ServiceCommunicationComputer ProficiencyProblem SolvingEnglish Language
Free
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Customer ServiceCommunicationComputer Proficiency
About the Role
United Airlines is hiring a Customer Service Representative in Austin, TX to assist passengers with ticketing, baggage, and gate services. The role requires strong communication skills, computer proficiency, and the ability to stand and lift up to 70 lbs.
Key Skills for This Role
Customer ServiceCommunicationComputer ProficiencyProblem SolvingEnglish Language
Responsibilities
- Interact with domestic and international customers in lobbies and at gates
- Help with ticketing, baggage, and greeting customers
- Provide friendly, professional, and insightful service to resolve travel issues
Requirements
- At least 18 years old
- High school diploma, GED, or equivalent
- Comfortable with computers, mobile devices, and new technologies
- Able to stand, walk, and handle baggage for an eight hour shift
- Able to read, write and speak English fluently
- Must pass background check and drug screen
- Available during day and night shifts, weekends, and holidays
- Able to lift up to 70 lbs
- Must be legally authorized to work in the United States without sponsorship
Full Job Posting
Description
- Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobb
Qualifications
- At least 18 years old
- High school diploma, GED, or equivalent
- Comfortable with computers, mobile devices, and new technologies
- Able to stand, walk, and handle baggage for an eight hour shift
- Able to read, write and speak English fluently
- Ability to communicate with other departments and flight crews
- Must be eligible to acquire and maintain credentials vital for the position
- Must pass a background check
- Must pass a pre placement drug screen
- Position specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
- Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
- Able lift up to 70 lbs
Compensation
- The starting rate for this role is $19.64.
- This is also a bonus eligible position (i.e. profit sharing).
Benefits
- We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).
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