indeed
Customer Service Representative (Female)
Alhor Camping & Hunting Tools
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Customer serviceCRM systemsPhone and WhatsApp communicationWritten and verbal communicationArabicOnline communication tools
Free
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Ready to ScanKey skills for this role
Customer serviceCRM systemsPhone and WhatsApp communication
Role Overview
The employer is seeking a detail-oriented and technically proficient customer service professional.
The role supports customer engagement, service efficiency, and exceptional customer experiences.
Key Skills for This Role
Customer serviceCRM systemsPhone and WhatsApp communicationWritten and verbal communicationArabicOnline communication tools
Full Job Posting
Role Overview
The employer is seeking a detail-oriented and technically proficient customer service professional.
The role supports customer engagement, service efficiency, and exceptional customer experiences.
Key Responsibilities
- Respond promptly to customer inquiries by phone and WhatsApp.
- Address customer concerns and complaints with empathy and professionalism.
- Provide accurate product information.
- Collaborate with team members to improve customer service processes.
- Identify customer issues and resolve them efficiently.
- Handle returns, exchanges, and refunds according to company policies.
- Stay informed about company products and promotions.
- Educate customers about product features and benefits.
Qualifications and Skills
- Basic knowledge of CRM systems.
- Strong written and verbal communication skills.
- Familiarity with online communication tools.
- At least one year of customer service experience is preferred.
- Arabic language ability is required.
- Availability to work in Abu Dhabi is required.
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