Customer Service Representative

• 401k matching

• Respond promptly to customer inquiries via phone, email and/or chat.
• Provide accurate, valid and complete information by using the right tools.
• Handle customer complaints, provide appropriate solutions within the time limit and follow up to ensure resolution.
• Resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Follow communication guidelines and policies.
• Update the customer call log to help with reporting of what issues our customers face.
• Understand the general processes of the warehouses and each department
• Provide technical support for customers with the online portal
• Report customer issues that cannot be fixed within the customer service team to the appropriate department.
• Provide sales support to the sales team.
• Generate sales leads.
• Obtain customer feedback to help grow the business.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong phone communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times, stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to adapt & respond to different types of personalities.

*This job description outlines the basic duties and requirements for the position of Customer Service Representative.

may vary depending on the needs of the organization.