naukri

Customer Service Representative

Qatar Logistical Services

Baladiyat ad Dawhah, QAT

Mid-Senior

Onsite

Discovered 4 weeks ago

Customer supportOrder processingCommunicationIssue resolutionDocumentationProduct knowledge

Free

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Key skills for this role

Customer supportOrder processingCommunication

Provide exceptional customer support by promptly addressing inquiries, concerns, and requests from clients, both internal and external.
Maintain regular communication with clients to update them on order status, shipment tracking, and any potential delays or issues.
Investigate and resolve customer complaints, discrepancies, or issues related to orders, deliveries, or product quality, ensuring a high level of customer satisfaction.
Maintain accurate and up-to-date records of customer interactions, transactions, and correspondence in the company's database.
Collaborate with the warehousing and distribution teams to coordinate and track the movement of products and shipments.
Develop a deep understanding of the company's products and services to provide accurate information to customers.
Gather and report customer feedback to the management team for continuous improvement.
Ensure that all interactions and transactions adhere to company policies, industry regulations, and best practices.
Collaborate with colleagues and other departments to achieve company goals and objectives.

Provide exceptional customer support by promptly addressing inquiries, concerns, and requests from clients, both internal and external.
Process orders accurately and efficiently, ensuring all relevant information is collected and documented.
Maintain regular communication with clients to update them on order status, shipment tracking, and any potential delays or issues.
Investigate and resolve customer complaints, discrepancies, or issues related to orders, deliveries, or product quality, ensuring a high level of customer satisfaction.
Maintain accurate and up-to-date records of customer interactions, transactions, and correspondence in the company's database.
Collaborate with the warehousing and distribution teams to coordinate and track the movement of products and shipments.

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