teamtailor
Customer Service Representative - Entry Level
Qureos
USA
Entry
Onsite
Discovered Yesterday
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What You’ll Do
Customer Service
Communicate with customers by phone and email in a friendly, professional manner.
Answer questions, provide information, and assist customers with service requests.
Listen carefully to customer needs and ensure their concerns are handled promptly.
Problem Solving
Identify customer needs and provide practical solutions.
Schedule appropriate services based on customer requirements.
Escalate complex questions or concerns to the appropriate management team when necessary.
Scheduling & Dispatch
Coordinate service appointments and customer requests efficiently.
Dispatch vehicles and personnel based on location, urgency, availability, and customer needs.
Help ensure service teams are properly routed to customer locations.
Documentation & Data Entry
Maintain accurate records of customer interactions, service requests, and resolutions.
Enter and update customer information in the company’s customer management system.
Ensure information is complete, accurate, and up to date.
Product & Service Knowledge
Learn about our products and door services so you can confidently answer customer questions.
Stay informed about available services, procedures, and scheduling requirements.
Why Join Us?
We want our employees to have an opportunity to learn, contribute, and build a long-term career.
Competitive hourly pay based on experience
Career advancement and professional growth opportunities
Training and ongoing support
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