Customer Service Representative- Electrical

New Oxford, PA | On-site Job Type: Full-Time

Work Shift Hours: Monday-Friday 8 A.M.- 5 P.M.

The Counter Sales Representative plays an important role in supporting our goal of creating lasting value for those we serve by performing tasks to support the branch location and serve as a resource to customers.

This position is responsible for offering counter support while exhibiting outstanding customer service skills and a commitment to quality and efficiency.

You will work closely with our sales and operations teams to deliver customer experiences that promote and support our products and services, while meeting customer expectations.

The Counter Sales Representative promotes our culture, The SYD Way, and our core values to all those they serve.

• Serve a group of diverse customers at counters by providing information on products or services
• Assist customers with product selection and application
• Share information as it relates to the SYD credit policy, various delivery options, in-house services, and training events
• Provide feedback on accurate product availability and delivery information
• Make recommendations for stock items or customer service stock based on branch sales/customer inquiries
• Maintain a neat, organized, and clean appearance throughout the counter area. Keep shelves, bins, and pegs stocked and properly labeled
• Be informed and
• Maintain current vendor/manufacturer promotional materials, displays, banners, sales collateral, and sales reference tools through counter area
• Responsible for oversight of products on bid and/or sales orders, including but not limited to purchasing from vendors and/or manufacturers, resolve customer problems, communicate lead times, ensure delivery of order, and process credits
• Work directly with vendors to obtain special pricing, when applicable.
• Grow sales and gross margin
• Utilize vendor websites for product searches, pricing, availability and cut sheets.
• Review and manage daily reports and queues to maintain accurate prioritization and necessary follow-up on bids, open orders, and credits
• Maintain Will Call orders, which may include calling customers, shipping orders, canceling orders, etc.
• Perform cycle counts, maintain inventory and location accuracy
• Manage all inbound and outbound communications in a professional and timely manner
• Properly maintain daily schedule, e-mail, and voicemail to reflect current activities.
• Work with Customer Experience Manager and/or Outside Sales to keep account pricing relevant and contact information up-to-date
• Make outbound calls to house accounts or prospects in effort to grow business, as requested by your manager
• Assist customers with safely loading their vehicles with purchased products
• Pursuit of continuing education related to Schaedler Yesco Distribution products, services and solutions.

• Strong verbal and written communication skills.
• Ability to maintain confidentiality of sensitive and/or customer-related information.
• Excellent interpersonal skills with good sales tactics.
• Ability to prioritize work based upon customer need(s).
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office or related software.
• Willingness to seek continual education regarding newly available products.

• This position operates primarily in a Counter i.e., retail location. This position requires the use of such equipment as computers, internet, phones, and point-of-sale technology.

• Previous experience working in electrical sales or distribution preferred.
• Customer Service experience is required.
• Must have experience utilizing Microsoft Office products.
• Previous experience working in a retail or sales environment preferred.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, for this job. Duties, responsibilities, and activities may change at any time with our without notice.

Schaedler Yesco Distribution, Inc. is an Equal Opportunity and Affirmative Action Employer.

Schaedler Yesco maintains policies and practices that are designed to prevent discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, age, marital status, sexual orientation, gender identity, protected veteran status, disability, and medical condition to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training, and termination.

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email

humanresources@sydist.com

.If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 717-233-1621 or

humanresources@sydist.com.

This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process.

Under Pennsylvania law, Schaedler Yesco Distribution, Inc. is an “at will” employer.

This means that either the employer or the employee can end the employment relationship without being required to give notice.