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Customer Service Representative
Aliaxis
Edmonton, CAN
Full-time
Mid · 3+ years experience
Hybrid
Discovered 2 weeks ago
EDIERPInfofloSAPMicrosoft Office
Free
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Customer Service Representative
Canplas Industries is a North American business unit located in Canada. Our team develops and produces solutions that meet our clients’ most demanding expectations. We are passionate about creating sustainable, innovative solutions for the markets we serve. We provide people around the world with innovative solutions, leading our industry in a way that anticipates the rapidly evolving needs of our customers.
We are seeking a highly motivated Customer Service Representative professional to join our team in Edmonton, AB . The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.
Principal Responsibilities
- The CSR will work in a high-volume office environment to respond to customer requests for orders, quotes, product inquiries and stock/price checks. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:
- Respond to inquiries regarding price, delivery, or technical support.
- Respond to inquiries regarding the status of customer orders.
- Resolve delays, service problems and disputes.
- Enter, release and track customer orders via EDI, email, and phone, using our in-house ERP solution.
- Verify customer account numbers, pricing, terms, delivery requirements etc.
- Track backorders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations.
- Liaise with other departments from the service team to ensure proper service from all directions.
- Provide technical support by referring to various Canplas publications.
- Respond to all customer inquiries in a timely manner.
Key Performance Expectations
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