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Customer Service Representative - Dubai
Van den Bosch - Erp
Dubai, UAE
Full Time
Mid
Onsite
2 weeks ago
Customer Account ManagementOrder Entry and TrackingLogistics OperationsPlanning and SchedulingInvoicingCommunication
Free
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Customer Account ManagementOrder Entry and TrackingLogistics Operations
About the Role
Van den Bosch seeks a customer-focused professional to manage key accounts from order creation to delivery, coordinating with planning, operations, and commercial teams. The role involves order entry, scheduling, invoicing, and building long-term customer relationships.
Key Skills for This Role
Customer Account ManagementOrder Entry and TrackingLogistics OperationsPlanning and SchedulingInvoicingCommunication
Responsibilities
- Manage key customer accounts from order creation through to delivery
- Coordinate order entry and monitor progress through internal systems
- Manage planning and scheduling activities
- Handle administrative and invoicing follow up
- Act as first point of contact for customers and build long term relationships
- Contribute to process improvement projects
Requirements
- Minimum 3 years of logistics experience in forwarding or ISO tank / liquid environment
- Business or commercial background
- English professional proficiency
- Must be based in Dubai
- Ownership driven and growth oriented
- Analytical with focus on continuous improvement
Full Job Posting
Role Overview
- Manage key customer accounts from order creation to delivery
- Coordinate order entry and monitor progress
- Work closely with planning, operations, and commercial teams
- Ensure accurate execution and timely delivery
- Manage planning and scheduling activities
- Handle administrative and invoicing follow up
- Act as trusted first point of contact for customers
- Build and maintain strong customer relationships
- Handle questions, conflicts, and unexpected issues
- Ensure consistent, professional customer experience
Process Improvement
- Play active role in improving processes and ways of working
- Contribute to projects focused on efficiency, structure, and service quality
- Translate operational and customer insights into improvements
- Take ownership of initiatives
- Collaborate cross departmentally to strengthen processes
Your Profile
- Business or commercial background
- Minimum 3 years logistics experience in forwarding or ISO tank / liquid environment
- English professional proficiency
- Spanish is a plus
- Must be based in Dubai
- Ownership driven, growth oriented, commercially aware
- Curious and analytical
- Comfortable combining daily operations with project work
- Able to think hands on and process oriented
- Positive, solution focused communicator
Our Offer
- 30 paid working days off per year
- Monthly informal team gatherings and fun activities
- Short communication lines for quick decision making
- International working environment
- All colleagues physically present in office on all working days
- Positive, supportive, and energetic team culture
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