naukri
Customer Service Representative
Al Rafa LLC
Dubai, UAE
Entry
3 weeks ago
CRM SoftwareProblem SolvingProduct KnowledgeCustomer Service
Free
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CRM SoftwareProblem SolvingProduct Knowledge
About the Role
Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience. Utilize CRM software to track customer interac.
Key Skills for This Role
CRM SoftwareProblem SolvingProduct KnowledgeCustomer Service
Responsibilities
- Act as the primary point of contact for customers, addressing inquiries with a personalized touch.
- Utilize CRM software to track customer interactions and provide timely follow ups.
- Resolve complex issues by collaborating with cross functional teams.
- Maintain in depth product knowledge to offer tailored solutions.
Requirements
- 1 2 years of experience in customer service
- Proficiency in CRM software
- Strong problem solving skills
- Excellent communication skills
Full Job Posting
Key Responsibilities
- Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
- Utilize CRM software to track customer interactions and provide timely follow ups, ensuring customers feel valued and heard.
- Resolve complex issues by collaborating with cross functional teams, demonstrating problem solving skills and a proactive approach.
- Maintain in depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.
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