naukri
Customer Service Representative
UPAY Payment Services
Dubai, UAE
Entry
Onsite
Yesterday
Customer ServiceCommunicationHindiUrduEnglishArabic
Free
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Customer ServiceCommunicationHindi
About the Role
We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly. Some of the roles, responsibilities and skill.
Key Skills for This Role
Customer ServiceCommunicationHindiUrduEnglishArabic
Responsibilities
- Answer phones and messages, respond to customer requests and clarify the desired information
- Follow up on customer inquiries that are not immediately resolved
- Take the extra mile to engage and help the customers
Requirements
- Must speak Hindi/Urdu and English (Arabic is a plus)
- Excellent communication abilities, including written and verbal
- Handle calls in a consistently polite, professional and efficient manner
- Previous call center customer service experience is required
- Skills preferred: 3CX, Zendesk, FreshDesk, Bitrix24
Full Job Posting
Job Description
- We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly.
- This is not a typical telemarketing role; it's a customer support position to provide better assistance and resolve customer concerns.
Roles and Responsibilities
- Handle calls in a consistently polite, professional and efficient manner.
- Answer phones and messages, respond to customer requests and clarify the desired information.
- Follow up on customer inquiries that are not immediately resolved.
- Take the extra mile to engage and help the customers.
Requirements
- Must speak HINDI/URDU and ENGLISH (Arabic is a plus).
- Excellent communication abilities, including written and verbal communication.
- Previous call center customer service experience is required.
- Skills preferred: 3CX, Zendesk, FreshDesk, Bitrix24.
Additional Details
- Location: Al Barsha 1
- Working Hours: 9 AM – 6 PM
- No. of Positions: 1
- Salary: 4,000 AED
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