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Customer Service Representative
DocFlow
Dubai, UAE
Full Time
Mid
Onsite
1 weeks ago
HindiEnglishCustomer ServiceSales SupportCRMProblem Solving
Free
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HindiEnglishCustomer Service
About the Role
DocFlow is seeking a Hindi-speaking Customer Service & Sales Support Representative to join their team in Dubai. The role involves handling inbound and outbound calls, supporting customers in Hindi and English, and assisting with onboarding, platform questions, and sales inquiries.
Key Skills for This Role
HindiEnglishCustomer ServiceSales SupportCRMProblem Solving
Responsibilities
- Handle inbound and outbound customer service calls in Hindi and English
- Respond to customer inquiries through phone, email, chat, and support tickets
- Help customers with onboarding, account setup, login issues, invoice flow, and basic platform usage
- Handle inbound sales inquiries and explain DocFlow’s services, pricing, onboarding process, and product features
- Conduct outbound sales calls and follow ups with leads, prospects, and customers when required
- Collect customer requirements, company details, invoice volume, and business needs
- Record customer issues, feedback, sales inquiries, and support interactions in the company system or CRM
- Escalate technical or product related issues to the relevant internal team
- Follow up with customers until their issue or inquiry is resolved
- Support Hindi customer communication, FAQs, onboarding messages, and support content when required
- Maintain a professional and positive customer experience
Requirements
- Fluent Hindi communication skills
- Good English communication skills, both written and spoken
- Previous experience in customer service, call center, helpdesk, sales support, telesales, or a customer facing role
- Comfortable handling inbound and outbound calls
- Comfortable using digital tools, CRM systems, support ticket systems, and web based platforms
- Willingness to learn about DocFlow, e invoicing, fintech, VAT basics, and digital finance processes
- Strong problem solving skills and attention to detail
- Ability to explain product information in a simple and clear way
Full Job Posting
Job Description
- DocFlow is looking for a Hindi speaking Customer Service & Sales Support Representative to join our team in Dubai.
- The role is for someone who can support customers in Hindi and English, handle inbound and outbound calls, explain DocFlow’s e invoicing platform clearly, and help customers with onboarding, basic platform questions, and follow ups.
- The person will also support sales inquiries, customer follow ups, lead qualification, and coordination with the internal team when customer issues need technical support.
Key Responsibilities
- Handle inbound and outbound customer service calls in Hindi and English.
- Respond to customer inquiries through phone, email, chat, and support tickets.
- Help customers with onboarding, account setup, login issues, invoice flow, and basic platform usage.
- Handle inbound sales inquiries and explain DocFlow’s services, pricing, onboarding process, and product features.
- Conduct outbound sales calls and follow ups with leads, prospects, and customers when required.
- Collect customer requirements, company details, invoice volume, and business needs.
- Record customer issues, feedback, sales inquiries, and support interactions in the company system or CRM.
- Escalate technical or product related issues to the relevant internal team.
- Follow up with customers until their issue or inquiry is resolved.
- Support Hindi customer communication, FAQs, onboarding messages, and support content when required.
- Maintain a professional and positive customer experience.
Qualifications
- Fluent Hindi communication skills are required.
- Good English communication skills, both written and spoken, are required.
- Urdu communication skills will be an advantage.
- Previous experience in customer service, call center, helpdesk, sales support, telesales, or a customer facing role is preferred.
- Comfortable handling inbound and outbound calls.
- Comfortable using digital tools, CRM systems, support ticket systems, and web based platforms.
- Willingness to learn about DocFlow, e invoicing, fintech, VAT basics, and digital finance processes.
- Strong problem solving skills and attention to detail.
- Ability to explain product information in a simple and clear way.
- Experience in SaaS, fintech, accounting software, ERP, telecom, banking, insurance, or compliance related services is an advantage.
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