indeed
Customer Service Representative
Fly High Fitness
Dubai, UAE
Full Time
Entry
Onsite
3 days ago
Customer ServiceCommunicationProblem SolvingCRMMicrosoft OfficeInterpersonal Skills
Free
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Customer ServiceCommunicationProblem Solving
About the Role
Fly High Fitness seeks a Customer Relations Executive to serve as the first point of contact for members, handling enquiries via email, phone, WhatsApp, and in person. Requires 2+ years of customer service experience, excellent communication skills, and flexibility to work shifts including evenings and weekends.
Key Skills for This Role
Customer ServiceCommunicationProblem SolvingCRMMicrosoft OfficeInterpersonal Skills
Responsibilities
- Respond to member enquiries via email, phone calls, WhatsApp, and face to face interactions in a professional and timely manner
- Assist members with membership enquiries, registrations, renewals, freezes, cancellations, and general account requests
- Provide accurate information regarding memberships, classes, facilities, promotions, and club policies
- Resolve member concerns and complaints promptly while maintaining high customer satisfaction
- Maintain accurate member records and update the CRM/membership management system
- Assist with daily front desk operations, including member check ins and visitor enquiries
- Support the sales team by identifying opportunities to convert enquiries into memberships
Requirements
- Minimum 2 years of experience in Customer Service, Customer Relations, Front Desk, Hospitality, or similar role
- Excellent verbal and written communication skills in English (additional languages an advantage)
- Strong interpersonal and problem solving skills
- Professional appearance and positive attitude
- Ability to work under pressure and manage multiple tasks simultaneously
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with CRM or membership management systems is an advantage
- Willingness to work flexible shifts, including evenings, weekends, and public holidays
Full Job Posting
About the Role
- Fly High Fitness is looking for a professional, energetic, and customer focused Customer Relations Executive to join our team.
- The ideal candidate will be the first point of contact for our members, providing exceptional service across multiple communication channels.
Key Responsibilities
- Respond to member enquiries via email, phone calls, WhatsApp, and face to face interactions.
- Assist members with membership enquiries, registrations, renewals, freezes, cancellations, and general account requests.
- Provide accurate information regarding memberships, classes, facilities, promotions, and club policies.
- Resolve member concerns and complaints promptly while maintaining high customer satisfaction.
- Escalate complex issues to the Customer Experience Manager when required.
- Maintain accurate member records and update the CRM/membership management system.
- Assist with daily front desk operations, including member check ins and visitor enquiries.
- Support the sales team by identifying opportunities to convert enquiries into memberships.
- Coordinate with other departments to ensure seamless service delivery.
- Follow company SOPs and maintain confidentiality of member information.
- Contribute to achieving departmental service standards and KPIs.
Requirements
- Minimum 2 years of experience in Customer Service, Customer Relations, Front Desk, Hospitality, or similar role.
- Excellent verbal and written communication skills in English (additional languages are an advantage).
- Strong interpersonal and problem solving skills.
- Professional appearance and positive attitude.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience with CRM or membership management systems is an advantage.
- Willingness to work flexible shifts, including evenings, weekends, and public holidays.
What We Offer
- Competitive salary.
- Career growth and development opportunities.
- A supportive and dynamic team environment.
- Complimentary gym membership.
- Ongoing training and professional development.
Work Location
- In person
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