naukri
Customer Service Representative
Super bytes information technology
Dubai, UAE
Entry
Today
Customer Relationship Management (CRM)CommunicationProblem SolvingProduct Knowledge
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Customer Relationship Management (CRM)CommunicationProblem Solving
About the Role
Super Bytes Information Technology is seeking a Customer Service Representative to act as the first point of contact for customers, addressing inquiries and resolving concerns.
Key Skills for This Role
Customer Relationship Management (CRM)CommunicationProblem SolvingProduct Knowledge
Responsibilities
- Act as the first point of contact for customers, addressing inquiries and resolving concerns
- Utilize CRM software to log interactions and track customer issues
- Provide detailed product information and service guidance to customers
- Escalate complex issues to appropriate departments and maintain communication until resolution
Requirements
- Experience in customer service or related field
- Proficiency in CRM software
- Excellent communication and interpersonal skills
Full Job Posting
Responsibilities
- Act as the first point of contact for customers, expertly addressing inquiries and resolving concerns with a friendly demeanor.
- Utilize customer relationship management (CRM) software to log interactions and track customer issues, ensuring no detail is overlooked.
- Provide detailed product information and service guidance, helping customers make informed decisions.
- Escalate complex issues to appropriate departments, maintaining a clear line of communication until resolution is achieved.
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