Customer Service Representative / Customer Care Executive / Customer Support Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
The role is an entry-level to early-mid-level customer support position reporting to a Customer Service Team Lead or Support Manager.
The successful candidate will act as the primary voice of the brand and deliver service across multiple support channels.
Key Skills for This Role
Full Job Posting
Role overview
The role is an entry-level to early-mid-level customer support position reporting to a Customer Service Team Lead or Support Manager.
The successful candidate will act as the primary voice of the brand and deliver service across multiple support channels.
Responsibilities
- Resolve inbound customer inquiries via phone, email, live chat, and messaging applications.
- Answer product or service questions and process orders and service requests.
- Troubleshoot basic account or delivery issues.
- Document interactions in the CRM.
- Escalate complex inquiries to second-level support teams.
- Work closely with Technical Support, Fulfillment, Quality Assurance, and Operations teams.
- Maintain high customer satisfaction standards.
Qualifications
- High school diploma, diploma, or bachelor's degree in Communications, Business Administration, Hospitality, or a related discipline.
- At least 1 year of experience in frontline customer service, contact center, helpdesk, or hospitality work involving high-volume customer interactions.
- Proficiency with telephone, live chat software, email ticketing systems, and social media messaging tools.
- Hands-on experience or familiarity with customer support software and CRM systems, such as Zendesk, Salesforce, Freshdesk, LiveChat, or Zoho Desk.
- Ability to actively listen, remain calm with dissatisfied customers, and apply structured problem-solving to complaints.
- Fast and accurate typing of at least 40-50 words per minute.
- Ability to learn products, services, policies, and standard operating procedures quickly.
- Ability to guide customers through basic platform navigation, password resets, order tracking, and account setup.
- Collaborative attitude, emotional intelligence, empathy, punctuality, resilience, and strong personal ethics.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Standard 3
HR Assistant / HR Executive / HR Coordinator
, UAE
The employer is seeking an organized HR professional to support employee lifecycle administration, recruitment coordination, employee relations, payroll inputs, and HR records. Candidates should have relevant HR or busin
Customer Service Executive / Customer Support Executive / Client Service Associate
, UAE
The employer is seeking a customer service professional to manage omni-channel inquiries, support tickets, product guidance, and service resolutions. The role requires 1–3 years of multi-channel support experience, CRM a