Customer Service Representative / Customer Care Executive / Customer Support Specialist
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Key skills for this role
Role Overview
Serve as the primary voice of the brand and deliver customer service across multiple support channels.
Work in an entry-level to early-mid-level customer support role reporting to a Customer Service Team Lead or Support Manager.
Collaborate with Technical Support, Fulfillment, Quality Assurance, and Operations teams.
Key Skills for This Role
Full Job Posting
Role Description
Serve as the primary voice of the brand and deliver customer service across multiple support channels.
Work in an entry-level to early-mid-level customer support role reporting to a Customer Service Team Lead or Support Manager.
Collaborate with Technical Support, Fulfillment, Quality Assurance, and Operations teams.
Core Responsibilities
- Resolve inbound customer inquiries through phone, email, live chat, and messaging applications.
- Answer product and service questions and process orders and service requests.
- Troubleshoot basic account, delivery, platform navigation, password reset, order tracking, and account setup issues.
- Document interactions in the CRM and escalate complex inquiries to second-level support teams.
Education and Experience
- High School Diploma, Diploma, or Bachelor's degree in Communications, Business Administration, Hospitality, or a related discipline.
- At least 1 year of front-line customer service, contact center, helpdesk, or hospitality experience handling high-volume interactions.
Required Capabilities
- Proficiency with telephone, live chat, email ticketing, and social media messaging support.
- Experience or familiarity with customer support and CRM systems, including Zendesk, Salesforce, Freshdesk, LiveChat, or Zoho Desk.
- Fast and accurate typing at approximately 40–50 words per minute, with strong attention to detail.
- Strong active listening, problem-solving, de-escalation, communication, empathy, and collaboration skills.
- Ability to learn products, services, policies, and standard operating procedures quickly.
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