Customer Service Representative

Essential Functions: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Receives and processes payments using an online computer system; prepares and distributes receipts; answers customer inquiries concerning payments.

Opens cash drawer daily; takes payments by check, cash, money order, and credit card; prints daily transaction reports; verifies the accuracy of payments being applied to the computerized system; may make intermittent or daily deposits.

Explains department/office processes to customers, including any documentation needed to process payments, and reviews documents submitted for completeness and accuracy.

Provides information to the general public by telephone or in-person; answers inquiries or requests and resolves complaints and problems.

Explains general department/office procedures, services, office hours, and accounts payable procedures.

Prepares routine replies to correspondence.

Performs routine clerical and filing duties; receives, sorts, and distributes mail; maintains a variety of department/office financial and account files.

Performs other customer service work specific to the area of assignment, which may include pursuing delinquent personal property taxes, including researching new address and contact information, requesting payment by either telephone contact or letter, and maintaining delinquent files; setting up new customer water accounts, including performing needed research to establish accounts; processing account adjustments with supervisory approval; selling well water tests and dump tickets and renting hydrant meters; generating work orders for other department/office staff; processing vehicle titles, examining titles and supporting documents for accuracy and detection of fraud; issuing EPA emission control senior waivers; or issuing license plates and decals and checking license plate inventory.

Additional Duties: Employees in this classification may be expected to perform any related duties as required by proper authority.