Customer Service Representative at Traffic Tech Inc. — Chicago, USA | Base Career

Create and maintain strong customer and vendor relationships
Manage day to day transportation operations including but not limited to: load building, tracking, scheduling shipments, issue resolution, continuous improvement opportunities
Provide weekly coaching in the form of 1 on 1s. Work with Director and Customer Success Manager to implement changes and efficiencies.
Creates and Maintains customer SOPs
Maintain effective and professional communication both internally and externally within a timely manner
Work alongside manager and Customer Success Manager to develop the team & best practices
Serve as an additional escalation with team members and help/coach problem solving techniques
Become an expert on spot quoting opportunities
Work to provide continuous improvements and creative solutions
Assist with cost negotiation on shipments
Collaborate with both carrier and sales teams
Continue to follow standard operating procedures
Reporting – ensuring data is accurate
Organic Growth of Accounts
Ensures afterhours and weekend shipments are setup for success and handles issues as they arise.
LTL experience

2 years of Food/bev, retail, CPG – working with previous startups is a promise
Detail oriented
Experience with carriers is a plus – will need to know how to vet carriers and help sell consolidation efforts

This is a full-time permanent position from Monday to Friday.

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Customer Service Representative